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The Handbook of Customer Satisfaction and Loyalty Measurement

The Handbook of Customer Satisfaction and Loyalty Measurement

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Product details

Management number 201851745 Release Date 2025/10/08 List Price $20.70 Model Number 201851745
Category
  1. Nonfiction
  2. Business

Format: Paperback / softback
Length: 288 pages
Publication date: 24 June 2024
Publisher: Taylor & Francis Ltd

The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Weight: 485g
Dimension: 246 x 174 (mm)
ISBN-13: 9781032838687
Edition number: 3 ed

The Handbook of Customer Satisfaction and Loyalty Measurement

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